With the tenet of "provide customers with first-class products and professional service" and the service ideal of "customer first, professional and considerable, fast and efficient, and full life circle", PICEA Motion has been providing customers with considerable full-life-circle services including presales, sales, and aftersales services since its establishment.
Customer service center:
This is the information center for us to communicate with you. In order to deliver the service information correctly and efficiently, we divide it into several parts, including a product consultancy center, technical support center, equipment maintenance center, and complaint and advice center. We are always prepared for your calling and provide one-stop professional services including product introduction, price inquiring, technical support, customization needs, and solutions,
troubleshooting, repair, par ts consultancy and sales, a product complaint, and service complaint.
Comprehensive customized technical solution:
PICEA Motion owns a mature solution team, senior engineers, and rich experience. They can provide high-efficient and professional comprehensive customized solutions based on customers' needs.
Consultative selling:
Differentiated technical demands always exist, but we will try our best to help you optimize the option for the product and realize the value optimization of the product purchased.
Simplified Transportation:
We provide professional on-door service. We will, to a large extent, make sure the product is delivered to you correctly and quickly by choosing a convenient and quick transportation way.
Considerate installation:
We provide customers with detailed product installation information and quickly solve the problem caused during installation through communication with and guidance of a technical engineer and sometimes they will go to the installation site when necessary so as to realize the quick use of equipment. If you have any questions about our product or want to buy harmonic drive , please feel free to reach out to us for more information.
Technical hotline:
The harmonic drive company PICEA Motion team engineers provide customers with all-year-around comprehensive and extensive technical support, quickly respond to customers’ feedback, and handle the help information in time.
On-site service:
Make sure shortest responding time, quickly arrive in service site, provide installation guide, operation debugging, troubleshooting, product maintenance, and technical upgrading services, provide preventative maintenance service to the product in time to avoid fault during normal operation, and improve the equipment production capacity to the maximum.
Spare parts in-time delivery:
We have a complete product spare parts center that ensures we can send what you need in a time when there is a fault in equipment so as to shorten the production interruption time because of equipment fault.
